Shauntia Edwards' Resume (Last updated November 5th 2008)

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Shauntia Edwards
Syracuse, NY 13224

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OBJECTIVE	The opportunity to obtain a position where my customer services skills can be used. A position as a customer services rep,allowing me to use my ability to multi-task. To join a company where I can apply my knowledge of computers.

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SKILLS	Microsoft word Microsoft Excel

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WORK EXPERIENCE	Bath and Body Works Cashier	10/10/2008 Syracuse,ny
	Accept payment from customer, and making change as necessary. Record customer orders, and compute bills using cash register. Assist with finding merchandise. -
	Affiliated Computer Services Customer Care Rep.	10/2007 - 06/2008 Raleigh, NC
	Interact with customers, over the phone to provide information in response to inquiries about products and services and to handle and resolve complaints. Determine charges for services requested, collect deposits or payments, and/or arrange for billing. Enroll customers in to program. Handel pharmacy questions and concerns. -
	McDonald's Cashier	09/2007 - 10/2007 Raleigh,NC
	Accept payment from customer, and making change as necessary. Record customer orders, and compute bills using cash register. Clean and organized eating and service area. -

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EDUCATION

East Wake High School
Diploma in High School

09/2004 - 06/2006
Raleigh, NC

3.0 Grade Point Average

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TRAINING	Customer Services Training program: Talk to me....Its all about communication on September 12, 2008 Valuing Diversity on September 19, 2008 Increasing customer loyalty on September 26, 2008 Excellence in customer service on October 3, 2008

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COMMUNITY INVOLVEMENT	Community Services for P.E.A.C.E INC. family resource center. Textile handler. Disturbution of food. Peer involvement. Behavior monitoring. Inventory management.

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